FAQ

Frequently Asked Questions

Here are answers to common questions about Mervaqoe, our clothing products, orders, shipping, returns, and customer support.

About Mervaqoe

What does Mervaqoe sell?

Mervaqoe's primary product category is cloth.

Who operates Mervaqoe?

Mervaqoe is operated by Beijing QiHua Xincheng Technology Co., Ltd. (Cluster Registration).

Who is the owner?

The owner is Liu Peng.

Orders & Customer Service

How can I contact Mervaqoe?

Email us at service@mervaqoe.com.

What are your business hours?

Customer service business hours are Monday–Friday, 10:00–17:00 (UTC-7).

Shipping

Where can I find shipping information?

Please refer to the Shipping Policy for information concerning order handling, shipping, tracking, and delivery-related matters.

What if my shipment is delayed?

If tracking has not updated for an extended period or a shipment appears unusually delayed, contact service@mervaqoe.com with your order information.

Returns & Refunds

How do I request a return?

Please contact service@mervaqoe.com before sending an item back. Our customer service team will review the request and provide applicable return instructions.

What if I receive a damaged or incorrect item?

Contact us with the relevant order information and supporting photographs or videos where appropriate. The issue will be reviewed and an applicable solution will be provided.

How do I cancel an order?

Contact us promptly if you wish to cancel an order. Requests received before fulfillment begins can be reviewed, while cancellation may not be possible after fulfillment or shipment has started.