Shipping Policy

This page explains how orders placed through mervaqoe.com are handled during processing, shipment, tracking, and delivery-related situations.

1. Order Processing

After payment has been successfully confirmed, orders are prepared for fulfillment. Processing time is separate from transportation time.

2. Delivery

Delivery timing may vary according to destination, carrier operations, customs procedures where applicable, weather, seasonal conditions, and other transportation circumstances.

3. Shipping Charges

Available shipping methods and applicable shipping charges are shown during checkout before an order is completed.

4. Fulfillment and Shipping Origin

Orders may be fulfilled according to product availability and the applicable fulfillment arrangements. The physical shipping origin may therefore differ from the business registration address shown on this website.

5. Tracking

When tracking information is available, it may be provided through the applicable order or shipping communication. Please allow reasonable time for tracking information to appear after dispatch.

6. Delayed Shipments

If shipment activity appears unusually delayed or tracking has not updated for an extended period, please contact service@mervaqoe.com with your order information.

7. Missing Packages

If a shipment appears to be missing, please contact us with the relevant order and tracking information so that the available delivery details can be reviewed.

8. Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout. If an address needs to be corrected after an order is submitted, please contact us promptly. Changes may not be possible once fulfillment or shipment has started.